Terms and Conditions

Upgrade Cycles (Pty) Ltd (“we”, “us” or “our”) operates the website www.upgradecycles.co.za (“the Site”). By using the Site, you agree to all Terms and Conditions as discussed below; if you do not agree with any term or condition, please stop using the Site immediately. The Terms and Conditions (“Terms”) are effective against any and every person using or registering on the Site. It is your responsibility to contact Upgrade Cycles (Pty) Ltd if you do not understand any of the terms below. The Terms and Conditions cover all products, services, and promotional material offered on the Site. These Terms may be amended or modified occasionally, we encourage you to visit this page often to check for updates.

Use of Website

By using the Site, you agree to all Terms and Conditions as discussed below; if you do not agree with any term or condition, please stop using the Site immediately.

Only registered users of the Site can make purchases from Upgrade Cycles. You are required to keep your login details safe and to not share it with any person.

If you suspect that your account has been tampered with, inform us immediately. From that point, we will not process any transactions on the account, and it will be suspended until the situation is resolved.

You may occasionally be required to change your login details, upon instruction from Upgrade Cycles (Pty) Ltd. Such action should be taken immediately.

Only persons over the age of 18 years, or with full legal capacity, may use the website. Persons under the age of 18, or without legal capacity to enter into a binding legal agreement, may only use the site with permission and supervision of a legal guardian. The person who consents to the use of this website for you, is thereby bound by the Terms and will be held responsible for actions of the child under 18, or an individual who cannot enter a legal agreement.

Detailed description of goods and/or services

Upgrade Cycles (Pty) Ltd is a business in the cycling industry that offers bicycles, bicycle spares, cycling accessories, apparel, and bicycle services.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email and a tracking number. Orders will be delivered by The Courier Guy. A shipping cost as specified at checkout will be applicable on all orders less than R1000. Delivery times are a guideline only; Upgrade Cycles (Pty) Ltd will not be liable for any late deliveries.

Return and Refunds policy

The provision of goods and services by Upgrade Cycles (Pty) Ltd is subject to availability.  In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Returns and refunds are only applicable for 7 days from the date of purchase. Products returned in original packaging will be refunded. The original proof of purchase is required when returning items.

Giant and Liv bicycle frames have a lifetime warranty for the original owner. All warranty claims must be accompanied by the original proof of purchase and are subject to approval from Giant South Africa.

Customer Privacy policy

Upgrade Cycles shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Upgrade Cycles via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by us separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Upgrade Cycles (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Upgrade Cycles (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Shop 8 and 9 Magalieskruin Shopping Centre, 390 Braam Pretorius street, Magalieskruin, Pretoria, 0150.


Upgrade Cycles (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Upgrade Cycles (Pty) Ltd (private company) based in South Africa trading as Upgrade Cycles, with registration number 201721700707 and JL Jooste (Director).

Contact details

Company Physical Address: Shop 8 & 9 Magalieskruin Shopping Centre, 390 Braam Pretorius street, Magalieskruin, Pretoria, 0150.

Email:  info@upgradecycles.co.za  

Telephone:  066 125 0062

Content of the Website

We try our best to ensure that information provided is up to date and correct. However, we make no representation regarding the accuracy of any content on the Site.