Privacy Policy

Upgrade Cycles (Pty) Ltd understands and respects the constitutional rights of the consumer regarding privacy and data protection, in accordance with the CPA and POPI. Upgrade Cycles (Pty) Ltd (hereafter “we”, “us”, or “our”) protects the personal information collected from you when you use the website (“the Site”). The privacy policy forms part of the Upgrade Cycles (Pty) Ltd terms and conditions.

This privacy policy is only applicable to the Site and not to off-line or in-store purchases or activities. By using this Site, you agree to the privacy policy and terms and conditions of Upgrade Cycles. This policy is applicable as of 14 August 2017. Changes can be made at our discretion. Visitors to the site are advised to visit this page occasionally for changes or amendments to this policy.

Information Collected

Information is collected from you when registering and/ or completing any transaction on the Site. Information collected may include: your name and surname; contact numbers; email addresses; delivery addresses; and information regarding your computer: IP address, pages seen on the website, and so forth.

Usage of Information

Information collected on the Site may be used for various purposes, including but not limited to:

  • Improving the Site and its features
  • Customizing user experiences
  • Processing orders in order for transactions to be fulfilled
  • Conduct a promotion, competition or survey
  • Occasionally communicate information that may be of interest to you.

Any individual using the Site may indicate to Upgrade Cycles that he/she does not wish to be contacted and we will then remove your information from our database.

Protection of Your Information

Security measures are in place to protect your information when interacting with the Site. Only authorized personnel and service providers have access to the information provided by consumers; this information is kept in a confidential manner. Information provided by you is encrypted via SSL technology and kept on a secure server.

Your information will not be shared with or sold to any outside party. Information will only be provided to regulatory or government agencies should this be required by law, or for the protection of Upgrade Cycles’ rights, or other parties rights.

Third party links

We may sometimes allow third parties to advertise or sell products on our Site. Third parties have their own privacy policies. Upgrade Cycles is not liable or responsible for any information on third party sites.


Cookies are tiny files transferred to your computer’s hard drive from a site and via a web browser. This enables the site or service provider to see the browser, thus capturing some information for future use.  Cookies are used to remember items in your shopping basket, to track promotional campaigns, and to remember your choices for use in the future.